terms and conditions
Sales order constitutes the complete contract and cannot be modified by any statement of buyer or seller.
A 100% deposit must be received before orders are placed. No cod’s.
All orders are final sale and may not be returned or exchanged.
Custom order and made-to-order lead times are estimates based on average product turnaround. Carlyle collective makes no guarantee of delivery date.
Production will not begin until line drawings and finish samples are approved by client
Must confirm ship to address with sales associate prior to shipping.
Due to the handmade construction of our furniture, variations from our published and custom dimensions can be expected.
COM / COL
Com fabric orders – do not mail to Carlyle Collective office
Carlyle Collective is not responsible for the fabric transport duties & costs associated with customs.
All fabrics must be identified with the proper COM/COL. Carlyle Collective is not responsible for delays in production if the fabric is sent without identification by the customer.
COM/COL lead times do not start until the receipt of the material. Delays in fabric from the textile mills are out of our control and may delay the completion of your order.
SHIPPING & DAMAGES
All furniture must be thoroughly inspected for damages in the presence of delivery driver. Any damages must be noted upon delivery with signed proof of delivery form. No exceptions. No claims will be honored otherwise.
Failure to make a claim within four (4) days after receipt of the merchandise constitutes acceptance of the merchandise and a waiver of claims.
We are not responsible for 3rd party deliveries, damages during delivery, nor applicable customs duties, taxes, or vat associated with international shipments.
Carlyle Collective should not be liable for any third party modifications to product. Payment reimbursements will not be made for any unauthorized repairs.
Indemnity- to the fullest extent permitted under applicable law, you agree to defend, indemnify and hold harmless Carlyle Collective and the affiliated entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of (a) your use of, or activities in connection with, any of the online properties; and (b) any violation or alleged violation of this agreement by you.
Claims resulting in lawsuits must be filed with the court of competent jurisdiction in the state of New York, county of Manhattan.